By accessing inemai.com, submitting an enquiry, or placing an order with Inemai, you agree to the following Terms & Conditions. These terms govern catering services, event management, return gift orders, and all interactions with our website.

1. Introduction

These Terms & Conditions apply to all users, customers, and visitors who interact with our website or engage our catering, event management, or gifting products.

2. Use of the Website

You agree to use our website responsibly. You may not:

• Copy or republish our content

• Attempt security breaches

• Misuse enquiry forms

• Engage in fraudulent or harmful activity

We reserve the right to restrict access for misuse.

3. Catering & Event Enquiries

• Quotes are based on information provided by the customer.

• Final pricing may vary depending on guest count, menu updates, venue requirements, and logistics.

• Bookings are considered confirmed only after the advance payment is received.

• Last-minute changes may affect availability and cost.

4. Return Gift Orders

• Product images on the website are for reference only; actual items may vary slightly.

• Orders are processed only after full payment.

• Bulk orders may require additional processing time.

5. Payments

• All payments are processed securely via trusted third-party payment gateways.

• Inemai does not store or have access to your card or bank details.

6. Customer Cancellations

Cancellations for catering, events, or return gifts must be communicated via email or WhatsApp.

Refund processing will follow the Refund & Return Policy posted on our website.

7. Cancellation by Inemai

Inemai may cancel an order or booking due to unforeseen situations such as:

• Supply or vendor issues

• Safety concerns

• Weather conditions

• Unavailability due to overbooking or operational constraints

Customers will receive a full refund for cancellations initiated by Inemai.

8. Intellectual Property

All menus, branding, website content, photos, text, graphics, and product descriptions are the intellectual property of Inemai.

Reproduction or commercial use is prohibited without written permission.

9. Limitation of Liability

Inemai is not liable for:

• Delays caused by external vendors or logistics

• Issues arising from inaccurate information shared by customers

• Venue-based restrictions or failures

• Damages beyond the value of the order or booking

We aim to provide the best service, but certain elements may be influenced by external factors.

10. Governing Law

These Terms & Conditions are governed by the laws of India.

11. Jurisdiction (Legal Clause)

All disputes, claims, or legal proceedings arising out of or relating to Inemai’s services, website usage, orders, or agreements shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

This means any legal matter must be handled only in Chennai courts, protecting both the business and the client with clear legal boundaries.

12. Updates to Terms

We may update these Terms & Conditions from time to time. Updated versions will be posted on this page.